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MCK Solicitors Ltd is committed to providing high quality legal advice and client care.
We strive to keep our clients happy, but we realise that sometimes we make mistakes.
Telling us you are unhappy is important as it means that we have an opportunity to put
things right and improve our service to you and others in the future.


If you wish to make a complaint, please contact your solicitor who will try to resolve
it informally in the first instance.


If you remain unhappy, you can make a formal complaint to our
Complaints Manager, Mavis Campbell

writing:  Mavis Campbell (Complaints Manager)

               MCK Solicitors Ltd

               Office 450, North London Business Park

               Oakleigh Road South

               London, N11 1GN

We ask that you tell us about any complaint within a year of the event taking place, or otherwise within a year of you realising you have cause to complain. If you wait longer than this, we may not be able to investigate your complaint.


We will respond to your complaint within 8 weeks and can ask our Risk Manager to review it if you are unhappy with the outcome. Also, you can approach the Legal Ombudsman for England and Wales at:

             Address: PO Box 6806, Wolverhampton WV1 9WJ.

             Tel. no:    0300 555 0333.


             E mail:


A full copy of our complaints procedure is available on request.

We may decide to stop acting for you only with good reason and on reasonable notice. An example of good reason might be that you do not maintain contact with us. If we decide to stop acting for you we will tell you in writing and explain the reason.

Applicable Law

Any dispute or legal issue arising from our terms of service will be determined by the law of

England and Wales, and considered exclusively by the courts of England and Wales.


Our complaints procedure

Contact us on

020  3761 3550

or email

The following link is provided to comply with the EU Online Dispute Resolution

(ODR) Directive:

We are proud to hold the Specialist Quality Mark and are contracted with the Legal Aid Agency

MCK Solicitors Ltd is registered in England No. 09720371 and is authorised and regulated by Solicitors Regulation Authority 624080

© 2019 MCK Solicitors Ltd

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